Shipping & Delivery – Erabella Hair UK

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Shipping & Delivery

We ship worldwide & all orders are processed within 6 hours. Once your order is fulfilled you will receive your confirmation email with tracking number for easy online tracking.  Order dispatch centers are based in Bristol, United Kingdom.

UNITED KINGDOM:  FREE Shipping with tracking. Delivery takes 2 – 3 business days from our warehouse in Bristol, UK

REST OF WORLD: Delivery takes 10 -15 working days

We ship worldwide

- Our free shipping policy only includes tracked shipping for all UK orders, the rest of world will incur a small shipping fee.

- Your Erabella Hair Extensions are shipped from our facilities in Bristol, United Kingdom

- Your order will be fulfilled within 24 - 48 hours and sent out for delivery with the courier.

- We ship Monday through Friday, excluding weekends and holidays.

- Orders placed and processed before 1:00pm GMT time will be shipped out that same day! (MON-FRI). 

- Orders placed with express delivery will go out on a 24 hour service the same day as long as the order is placed before the 1:00pm cut off time, otherwise this will go out the next morning.

- If we are unable to process your order due to inaccurate or incomplete payment or incorrect address information, your order processing may be delayed an additional 2-3 business days while we seek additional information from you.

Delivery disputes

All delivery disputes remain between the customer and the courier. All deliveries will be made to the delivery address supplied by the customer. In the event that a delivery is late or no progress is shown on the tracking page, please get in touch with the courier. We cannot be held responsible for lost/missing orders, but we will do our best to assist as much as we can.

Delivered but not delivered

In the unlikely event that your tracking is showing delivered, but it is not delivered, please get in touch with the courier company. All deliveries will be made to the delivery address supplied by the customer. We cannot be held responsible for any such deliveries. We do have an extremely high success rate but please do ensure you are home for the delivery or supply your work address for delivery.

The following delivery times apply

Orders throughout UK – Standard delivery is 2 – 3 business days
                                       Express delivery is 24 - 48 hours

Orders throughout USA – 5 - 10 business days

International - 10 – 15 business days

Erabella Hair cannot be held responsible for the delivery delay by the courier, once the order goes out to the courier, the process is completely out of our hands. The above timeframes are just guidelines. In the event that you would like to cancel an order due to late delivery, all terms will apply as set out above. Please use your tracking numbers to track your parcel.

Upgrading your UK order to next day/overnight delivery

For all overnight/next day deliveries within UK, a timeframe of 24-48 hours apply Monday - Friday excluding weekends and public holidays. Please note, these timeframes are ideal for main city centers and rural area deliveries will take longer. In the event that you choose to use overnight shipping, we apply and purchase all the necessary tracking stickers to get your parcel to you overnight. Once again, Erabella cannot be held responsible for any late overnight deliveries and you will not be refunded the overnight charge in the event that your parcel is late. Please use your tracking number to track your parcel.

Custom Duties for orders outside of UK

We cannot guarantee that you will or will not be charged any customs taxes or duties. You are responsible for all applicable customs, duties, taxes and fees charged by your government. Please contact your country's customs office for respective charges and rates on package coming in outside of your country.

Cancelling & requesting a refund due to custom duties, taxes and fee charges

If you have placed an international order with us (any order outside of UK), you will receive an email/ text message from DHL for respective custom duties, taxes and fees before your order arrives in your country. If you wish to cancel your order due to custom duties, taxes and fees, please note that it is 100% your responsibility to get in touch with DHL and arrange the return of this parcel back to us, we do not get involved with this process. Please also note in this event, all international return policies will be applicable including a shipping fee & transaction fee if paid by Laybuy, Clearpay, Klarna or Paypal. Please refer to bullet 2.2 above for all relevant charges

Tracking your order

Once you have placed your order, you will receive an automated email with your tracking details. Please never hesitate to reach out if you require any help with tracking your parcel.

Wrong address disclaimer

It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to strict shipping schedule, please email us at support@erabellahair.com or contact the courier service stated on your tracking link immediately to see if your address can still be changed. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered. If your order is already processing or has already shipped, we cannot change the address and the only thing we can do is wait to see if the package gets returned back to us. In that case, we will be able to provide you with an exchange. 

 

 

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